14 days Returns Policy
Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact) .We can only accept the return of opened items if they are faulty. The cost and responsibility of returning these goods is the customers.
When returning goods to us please enclose a letter with goods explaining the problem and provide your name and address along with your contact details.
When contacting us about returns, faulty goods etc please use our email and attach a photo of the item.
Please send returns to – Homestores Tackle, 68, High Road, Swaythling, Southampton SO16 2HZ
Damaged or Faulty Goods
In the event of Homestores Tackle sending you a replacement for a damaged, defective or wrong item, you must return the item to Homestores Tackle within 14 days of the product being received and all carriage will be paid.(Please check with us before returning any goods as we will only refund the basic postage charge). Homestores Tackle reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 14 days of the date on which Homestores Tackle confirms we will issue a replacement.
If you have a product from us which is faulty and it is out of our 14 day guarantee, but under guarantee with a Manufacturer we will happily change it for you but the postage and packaging will be chargeable to and from us. (Please note on any exchange/refund you must be able to provide Homestores Tackle with proof of purchase.
When returning goods to us please enclose a letter giving us the following information, order number, contact details and reason for return.
Please send damaged or faulty items to:- Homestores Tackle, 68, High Road, Swaythling, Southampton SO16 2HZ
When contacting us about returns, damaged goods etc please use email and attach a photo of the product, this saves a lot of time sorting out the problem.
This returns policy does not affect your statutory rights.
If you have a Question
about faulty or damaged goods would you please email [email protected] and you will get a reply, usually within a day, ie Monday to Friday.
The staff who deal with web orders do not work at weekends or bank holidays.